Last updated: July 2026

SpecTraining Pty Ltd is committed to protecting your privacy and managing personal information responsibly, transparently and in accordance with applicable Australian privacy laws. This Privacy Policy explains how SpecTraining collects, uses, stores, discloses and protects personal information when you visit our website, contact us, make an enquiry, enrol in a course, use our student systems, or interact with our services.

1. Who we are

This website is operated by SpecTraining Pty Ltd.

SpecTraining Pty Ltd
RTO ID: 31971
Email: info@spectraining.edu.au
Phone: 1300 029 121
Postal address: PO Box 744, Ashmore City, Queensland 4214

In this Privacy Policy, “SpecTraining”, “we”, “our” and “us” means SpecTraining Pty Ltd.

2. What personal information we collect

The personal information we collect depends on how you interact with us. We may collect information such as:

  • your name
  • address
  • phone number
  • email address
  • date of birth, where required for enrolment or reporting
  • Unique Student Identifier, where required
  • course enquiry, enrolment and payment information
  • course progress, assessment records and results
  • workplace, employer or organisation details, where relevant
  • support needs or information you choose to provide to help us support your learning
  • records of your communications with us
  • information submitted through website forms, enquiry forms, enrolment forms, surveys, feedback forms or support requests.

We may also collect technical and website usage information, including:

  • IP address
  • browser type and device information
  • pages visited
  • referring website or search terms
  • date and time of access
  • website performance and loading information
  • cookie and analytics data.

We only collect personal information that is reasonably necessary for our business activities, training services, student support, compliance obligations and website operations.

3. How we collect personal information

We may collect personal information when you:

  • visit or use our website
  • submit a contact, enquiry or enrolment form
  • contact us by phone, email, webchat, social media or online message
  • enrol in a course or attend training
  • access our online learning portal or student systems
  • submit assessment evidence or course work
  • request student support
  • make a complaint, appeal or feedback submission
  • subscribe to updates or marketing communications
  • interact with embedded content, online forms, third-party booking tools or payment platforms linked from our website.

Where practical, we collect personal information directly from you. In some cases, we may collect information from third parties, such as employers, government agencies, training partners, student management systems, payment providers or authorised representatives.

4. How we use your personal information

SpecTraining may use personal information to:

  • respond to your enquiries
  • provide information, products or services you request
  • enrol you in training and assessment services
  • deliver courses, workshops, support services and assessment activities
  • manage your student record and learning progress
  • issue records of results, statements of attainment or qualifications, where applicable
  • report training activity and completion data where required for accredited training
  • meet regulatory, RTO, legal and administrative obligations
  • process payments and manage accounts
  • provide technical support and maintain our systems
  • respond to complaints, appeals, feedback or support requests
  • improve our website, systems, courses and services
  • send course updates, service information and relevant communications
  • conduct reasonable marketing activities, where permitted by law.

You may opt out of marketing communications at any time by using the unsubscribe function in the communication or by contacting us.

5. Student information and regulatory reporting

As a registered training organisation, SpecTraining may be required to collect, use and disclose certain student information for training, assessment, certification, audit, compliance and reporting purposes.

This may include information required for accredited training, student management, AVETMISS reporting, qualification issuance, course completion, regulatory audits and other obligations that apply to registered training organisations.

Where information is required for enrolment, certification or reporting, we may not be able to provide some services if that information is not supplied.

6. Payment information

SpecTraining does not store your credit card details on our website.

Where online or third-party payment options are used, payment information may be processed by external payment providers. Those providers may collect and handle your information under their own privacy and security arrangements.

Students may also be offered other payment options, such as BPAY or electronic funds transfer, where available.

7. Cookies and website analytics

Our website may use cookies and similar technologies to improve website performance, support security, remember user preferences, analyse website traffic and understand how visitors use our website.

Cookies are small files stored on your device by your browser. You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.

We may use cookies and analytics tools to collect aggregated website information, such as page visits, loading information, browser type, device type and IP address data. This information helps us maintain our systems, diagnose technical issues and improve our services.

We do not use this information to personally identify you unless required for security, support, fraud prevention, legal or system administration purposes.

8. Website forms, comments and user-submitted content

If our website allows you to submit comments, reviews, forms, enquiries or other content, we may collect the information you provide, together with technical information such as your IP address and browser details. This may be used for administration, support, spam prevention, website security and service improvement.

Please do not include unnecessary sensitive personal information in website forms, public comments or online messages.

If you upload files, images or other documents through our website or student systems, you are responsible for ensuring the content is appropriate and does not contain unnecessary personal information. Some image files may include embedded location data or metadata.

9. Embedded content and third-party websites

Our website may include links to, or embedded content from, third-party websites and platforms. This may include videos, maps, forms, learning systems, booking tools, payment services, social media content, articles or other resources.

Embedded content from other websites behaves as though you have visited that website directly. Those third parties may collect data about you, use cookies, track your interaction with their content and apply their own privacy policies.

SpecTraining is not responsible for the privacy practices of external websites or third-party platforms. We encourage you to review their privacy policies before providing personal information.

10. Artificial intelligence and online chat tools

Our website may include chatbot or online support tools to help answer general enquiries and direct you to relevant information.

Information you provide through chatbot or online support tools may be collected to respond to your enquiry, improve support services, maintain records and assist with follow-up communication. Please avoid entering sensitive personal information into chatbot tools unless it is necessary for your enquiry.

AI-assisted tools can make mistakes. Important information should be checked with SpecTraining directly.

11. Who we disclose personal information to

SpecTraining does not sell personal information.

We may disclose personal information where reasonably necessary for our services, business operations, legal obligations or regulatory requirements. This may include disclosure to:

  • employees, contractors and trainers
  • student administration and support staff
  • government departments, regulators or reporting bodies where required
  • student management system providers
  • online learning platform providers
  • IT, hosting, analytics, website and security providers
  • payment processors and financial institutions
  • professional advisers, such as accountants, auditors, insurers or legal advisers
  • employers, where training has been arranged or funded through an employer and disclosure is appropriate
  • third parties authorised by you
  • other parties where required or permitted by law.

We take reasonable steps to ensure third parties handle personal information appropriately.

12. Overseas disclosure

Some of the systems, software providers or technology services we use may store or process information outside Australia.

Where personal information may be disclosed to overseas recipients, SpecTraining will take reasonable steps to ensure the information is handled in a way that is consistent with applicable Australian privacy requirements, unless an exception applies.

13. How long we keep personal information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including to provide services, manage student records, meet legal and regulatory obligations, resolve disputes, maintain business records and support compliance requirements.

Some student records may need to be retained for periods required by law, RTO standards, government reporting rules, audit obligations or training sector requirements.

When information is no longer required, we will take reasonable steps to securely destroy, delete or de-identify it, unless we are required or permitted to retain it.

14. Security of personal information

SpecTraining takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include administrative, technical and physical safeguards such as access controls, secure systems, staff training, password protection, data storage controls and system monitoring.

However, no method of transmission or storage over the internet is completely secure. You should take care when sending personal or sensitive information online.

15. Accessing and correcting your personal information

You may request access to the personal information we hold about you. You may also ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To request access or correction, please contact us using the details below.

We may need to verify your identity before responding. In some cases, access may be refused or limited where permitted by law, such as where giving access would affect another person’s privacy, breach confidentiality, prejudice an investigation or conflict with legal obligations.

16. Anonymity and pseudonymity

Where practical, you may interact with us anonymously or using a pseudonym, such as when making a general website enquiry.

However, for enrolment, student support, assessment, certification, payment, regulatory reporting or other official training-related services, we may need to collect accurate personal information to provide the service and meet our obligations.

17. Sensitive information

SpecTraining may collect sensitive information only where it is reasonably necessary and permitted by law. Sensitive information may include information about health, disability, language, learning support needs, cultural background or other information relevant to providing appropriate training and support.

Where required, we will seek your consent before collecting sensitive information.

18. Direct marketing

We may use your contact details to send you information about courses, services, events, updates or resources that may be relevant to you.

You can opt out of marketing communications at any time by clicking the unsubscribe link in an email or contacting us directly. We may still send important administrative, enrolment, support or service-related messages.

19. Complaints and privacy enquiries

If you have a question, concern or complaint about how SpecTraining handles your personal information, please contact us first so we can try to resolve the matter.

SpecTraining Pty Ltd
Email: info@spectraining.edu.au
Phone: 1300 029 121
Postal address: PO Box 744, Ashmore City, Queensland 4214

Please include enough information for us to understand your concern and respond appropriately. We may contact you for further details.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant privacy regulator.

20. Changes to this Privacy Policy

SpecTraining may update this Privacy Policy from time to time to reflect changes to our services, systems, legal obligations or privacy practices.

The updated version will be published on our website with the revised date. Continued use of our website or services after an update means the current version applies.